Terms of Service

01.Introduction & Acceptance

Welcome to ApexCal SaaS ("Platform", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our multi-tenant appointment scheduling application, WhatsApp AI receptionist engine, staff roster tools, customer self-service portals, and related services.

By registering an organization account, subscribing to a plan, or accessing any part of the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use ApexCal SaaS.

02.Definitions

• Tenant Organization: Any business, clinic, salon, or service provider registered on ApexCal SaaS with dedicated row-level data isolation (`tenant_id`).
• Tenant Administrator: Authorized user account possessing owner/manager permissions to configure services, staff, branches, and billing.
• End Customer: Individuals who book appointments through public self-service widgets or AI receptionist workflows.
• SaaS Subscription Plan: Monthly or annual paid service tier governing tenant limits, branch capacity, and feature access.

03.Account Registration & Security

Administrators must provide accurate, current, and complete business information during registration. You are solely responsible for maintaining the confidentiality of your credentials (email and password) and for restricting access to your account.

• You must notify ApexCal immediately of any unauthorized use or security breach.
• Impersonation session features are strictly audited and reserved for technical support requests.
• ApexCal will not be liable for any loss resulting from unauthorized credential usage.

04.Acceptable Use Policy

You agree not to use the Platform to:

• Send unsolicited commercial messages or spam via integrated WhatsApp or email notifications.
• Attempt to bypass multi-tenant row-level security or access another tenant's data.
• Upload malicious code, viruses, or interfere with system availability.
• Reverse engineer, decompile, or copy platform software components.

05.Scheduling, Bookings & AI Receptionist Tooling

ApexCal provides software tools to facilitate appointment creation, calendar synchronization, and automated client messaging. Tenant Organizations are solely responsible for:

• Setting accurate service durations, staff working hours, and pricing.
• Fulfilling services agreed upon with End Customers.
• Setting clear cancellation and deposit rules for End Customers.

06.Subscriptions, Billing & Cancellation

Paid plans are billed in advance on a recurring monthly or annual billing cycle. Payments are processed through secure PCI-compliant gateways (e.g., Stripe).

Tenant Administrators may upgrade, downgrade, or cancel their subscription at any time through the tenant settings dashboard. Subscription cancellations take effect at the end of the current billing cycle. For details regarding discretionary refunds, please review our Refund & Cancellation Policy.

07.Disclaimers & Limitation of Liability

ApexCal SaaS is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied.

To the maximum extent permitted by applicable law, ApexCal shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, missed client appointments, third-party messaging carrier delays, or temporary platform maintenance downtime.

08.Contact Information

If you have questions regarding these Terms of Service or legal notices, please contact us: